The Central Bank of Nigeria (CBN) has given tips in series of tweets how customers can directly send complaints to them if they have unresolved issues with banks concerning financial transactions

— Central Bank of Nigeria (@cenbank) July 12, 2019

How to lodge a complaint about your bank to CBN

Before you reach the CBN you are required to insist and get a ‘’Consumer Complaint Management System (CCMS) tracking number’’ from your just after lodging your complain,

With the CCMS tracking number the CBN can efficiently trace your

Format of a complaint letter to CBN

The CBN Consumer Protection Department requires you complain letter to have the following details

• Complainants Name, Residential Address, Phone Number & E- mail of the complainant

• Name of the bank you have issues with

• Personal banking details (PIN & Passwords not included)

• Date of the transaction in dispute,

• Amount in dispute

• Evidence to show that you have lodged a complaint (CCMS) tracking number

Additionally CBN has directed customers to also bring to their notice any bank that refuse to collect torn money

Note: You can submit a written petition to any CBN branch nation wide

Visit CBN portal for more 

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